Consideration of Road Management from the View Points of Long- and Short-Distance Road User’s Satisfaction


  • Wardhana A.P. Department of Engineering Systems and Technology, Saga University
  • Ishibashi K. Department of Engineering Systems and Technology, Saga University
  • Kiyota M. Department of Engineering Systems and Technology, Saga University



Road user satisfaction, road infrastructure, road management.


This study observed long- and short-distance road user satisfaction with national road infrastructure in order to direct future road management strategies. The research was a quantitative research method using questionnaire translated into the Japanese Language. The questionnaires were distributed to 2000 road users of two national roads in Saga, Japan. A five-point Likert scale was used to measure road user satisfaction, then the data were analyzed using stepwise regression. Based on regression model, long- and short-distance road user satisfactions were both affected by two same elements (road surface and road facilities). The availability of sidewalks mostly affected short-distance road user satisfaction. On the other hand, the smoothness of road surface was more considered by long-distance road user. Considering the findings, existing problems of inappropriate-infrastructure quality can be addressed to help satisfy user’s expectations.


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How to Cite

A.P., W., K., I., & M., K. (2011). Consideration of Road Management from the View Points of Long- and Short-Distance Road User’s Satisfaction. Civil Engineering Dimension, 13(2), 90-97.