Comparing Performance of Government and Private Clients in Construction Projects: Contractors’ Perspective


  • Jati Utomo Dwi Hatmoko Department of Civil Engineering, Diponegoro University, Semarang
  • Riqi Radian Khasania Department of Civil Engineering, Diponegoro University, Semarang



Client forum, client performance, construction project, government client, private client.


By nature, government and private projects have different characteristics, which influence client performance. This research aims to compare performance of government and private clients in construction projects as perceived by contractors. Six client performance indicators were used, i.e. understanding of project requirements, financial, decision making, management skills, supports for contractor, and client’s attitude. Data were collected through questionnaire surveys filled in by 117 respondents. The results show that there is a significant difference between both types of client performance. Three variables related to financial indicators, i.e. timely payment, owner value estimate, and payment approval, rank in the bottom three of the government client performance, but in contrast rank in the top three of the private ones. These results suggest that the government clients’ performance is perceived inferior to the private ones. Establishing a clients’ forum for sharing knowledge and best practices would be a strategic solution to enhance clients’ capacities.


Latham, M., Constructing the Team: Final Report of the Government/Industry Review of Procurement and Contractual Arrangements in The UK Construction Industry, London: HM Stationery Office, 1994. [CrossRef]

Business and Enterprise Committee, Construction Matters: Government Response to the Committee’s Ninth Report of Session 2007-08, House of Commons, The Stationary Office Limited HC1187, London 14, 2008. [CrossRef]

Kometa, S.T., Olomolaiye, P.O., and Harris, F.C., Attributes of UK Construction Clients Influencing Project Consultants' Performance, Construction Management and Economics, 12(5), 1994, pp. 433-443. [CrossRef]

Ryd, N., Facilitating Construction Briefing–from the Client’s Perspective, Nordic Journal of Surveying and Real Estate Research, 1, 2004, pp. 86-100. [CrossRef]

Hwang, B.G., Zhao, X., and Goh, K.J., Investigating the Client-Related Rework in Building Projects: The Case of Singapore, International Journal of Project Management, 32(4), 2014, pp. 698-708. [CrossRef]

Rashvand, P. and Majid, M.Z.A., Critical Criteria on Client and Customer Satisfaction for the Issue of Performance Measurement, Journal of Management in Engineering, ASCE, January/February, 2014. [CrossRef]

Naoum, S.G. and Mustapha, F.H., Influences of the Client, Designer and Procurement Methods on Project Performance, Rowlinson, S. (ed.). Proceedings of CIB-W92 Procurement Systems Symposium, Hong Kong, 1994, pp. 221–228. [CrossRef]

Department for Business, Enterprise and Regulatory Reform’s (BERR), Construction Statistics Annual 2007, Office for National Statistics in United Kingdom, August 2007, (www. [CrossRef]

Yunianto, D., Hatmoko, J.U.D., and Hidayat, A., Evaluasi Penerapan Constructability pada Proyek Konstruksi Bangunan Gedung, Media Komunikasi Teknik Sipil, 20(2), Desember 2014. [CrossRef]

Alinaitwe, H.M., An Assessment of Clients’ Performance in Having an Efficient Building Process in Uganda, Journal of Civil Engineering and Management, 14(2), 2008, pp. 73–78. [CrossRef]

Elforgani, M.S. and Rahmat, I., The Influence of Clients' Qualities on Green Design Performance of Building Projects in Malaysia Descriptive Study, American Journal of Applied Sciences 9(10), 2012, pp. 1668-1677. [CrossRef]

Soetanto, R., Proverbs, D.G., and Holt, G.D., A Conceptual Tool for Assessing Client Performance in the Construction Project Coalition, Dimensi Teknik Sipil, 4(2), 2002, pp. 60-68. [CrossRef]

Hatmoko, J.U.D. and Khasani, R.R., Assessing Contractor Satisfaction towards Client Performance in Construction Projects, Applied Mechanics and Materials, 845, 2016, pp. 338-343. [CrossRef]




How to Cite

Dwi Hatmoko, J. U., & Khasania, R. R. (2016). Comparing Performance of Government and Private Clients in Construction Projects: Contractors’ Perspective. Civil Engineering Dimension, 18(2), 85-92.